We were very sorry to read about your experience and, most importantly, to hear about your dog's injury. We sincerely hope he is recovering well.
The safety and well-being of pets are extremely important to us, and we take reports such as this very seriously.
We were surprised to learn of this matter through a public review, as we had not previously been contacted regarding the incident. Had we been made aware of the issue earlier, we would have immediately commenced an investigation and worked directly with you to understand what had occurred.
At this stage, we have not been provided with the lead for inspection and are therefore unable to determine the cause of the reported clip failure. We would welcome the opportunity to inspect the lead and review any additional information that may assist in our investigation.
We encourage you to contact us directly so that we can investigate the matter thoroughly and work towards an appropriate resolution.
PetzStore Team
