FREE Shipping on all orders over $19.95 *

Flat rate of $7.95 for orders under $19.95

*Excludes Hessian Mats, Dry Comfort Pet Basket Original B Series, Cat Litter and any bulky or oversized items that incur additional freight charges.

Shipping Policy

At PetzStore, we aim to dispatch your order as quickly as possible.

Order Processing

Orders are generally processed and dispatched within 24 business hours of payment being received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

Orders are shipped using Australia Post or another suitable courier selected by PetzStore based on the size, weight and destination of your order.

Once your parcel has been dispatched, delivery times are subject to the courier's standard delivery network and are outside of our control.

Estimated delivery times supplied by carriers are estimates only and are not guaranteed.

Express Shipping

If you require Express Shipping, please select the Express Shipping option during checkout (where available) or contact us before placing your order.

Additional freight charges will apply for Express Shipping.

Delays

While we endeavour to dispatch all orders promptly, PetzStore cannot accept responsibility for delays caused by couriers, weather events, industrial action or circumstances beyond our control.